Shipping Information:
Most orders are shipped within 1-2 business days. Custom products are made to order and require additional lead-time for delivery. Freight shipping must be selected for any orders requiring this method, if not then their may be a shipping delay while this error is fixed. All items requiring freight shipping are noted as such in the item descriptions or show up as the only shipping option.
Product Return Policy, Hazmat Off Road 2007 We at Hazmat Offroad understand that returning product is a necessary part of doing business. Our goal with this policy is to provide a realistic expectation for our customers as to what they should expect when returning product. Our intention is to be efficient and fair when handling returns and applying credit invoices. Our Pledge:
Return Authorization: New returns and defective returns must come on separate requests. New returns are defined as goods originally purchased from Hazmat Offroad. These products must be in new saleable condition. New products do not carry penalties, fees or limits provided they are not damaged in product or packaging. Defective returns are defined as product that is defective in materials and/or workmanship. This product is subject to policy stated by the respective factory. We act as an agent for the factory and are held responsible to act in accordance with their policy. Defective returns may require factory approval before any credit invoice is issued. Because of this, defective returns may require more than the standard 5 days of processing. Defective returns will also require a reasonably detailed description of defect before an RGA number can be issued. It is important to note that if a factory denies a warranty claim, we will act on your behalf to appeal the decision. Defective tires will always be prorated based on measuring existing tread depth compared to new tread depth. Remaining tread will be calculated as a percentage to assess the proper credit amount. Blowouts, cut tires, impact damage, modified tires, competitive racing, misuse or misapplication will not be considered credit worthy. Out of round warranty only exists with less than 2/32" of wear. |
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Reasons for Refusal:
- Special order parts
- Electrical parts that have been opened
- Replacement components
- Wheels and/or tires that have been mounted
- Selected products that are defective but require direct return to the factory
Damaged Product and/or Packaging:
Any product returned as new that has damaged packaging may be assessed a reasonable re-boxing fee. You will see this fee clearly marked as a separate line item on your credit invoice. Any product that is damaged as to render it non-saleable will be refused.
Refused Shipments:
Unless previously arranged, refused shipments may incur shipping / delivery charges and / or appropriate fees. Please contact us as soon as you are aware of a cancellation or change in your order. This will enable us to stop a shipment before unnecessary shipping charges are incurred.
Shortage Claims / Shipping Errors:
Please inspect all shipments carefully upon receipt from the delivery provider (truck, UPS, FEDEX, ETC.). In order to provide the correct parts and or credit due, you must notify returns@hazmatoffroad.com within 2 working days. Any claims of shortage after 2 working days may not be honored.
Goods Damaged During Shipping:
Truck freight shipments should always be inspected at the time of delivery with the driver present. Any obvious visible damage should be noted upon signing the bill of lading. After closer visual inspection when unpacking, any claim must be made by the customer to the freight company. UPS shipments; For any lost or damaged shipment, please contact returns@hazmatoffroad.com. We will process the claim on your behalf.
